journey mapping
Journey mapping is the process of associating each persona's unique identifiers with a physical touchpoint, offering an overlapping visual representation of your users’s needs. These maps provide a deeper understanding of what space types are needed in a given project and how they can flex to support the variable needs of your workforce now and into the future.
Illustrating which spaces and space types within the workplace will support each persona
Journeys should span physical, digital, and virtual touchpoints
When there isn't yet a space identified, diagramatic concepts offer a foundation for user journeys
A user's journey rarely fits nicely in a linear format, so I like to visualize a "choose-your-own-adventure" journey which also helps each piece of the journey flow into another regardless of order